FAQs
- FAQ
Frequently Asked Questions
Internet
Besides your monthly bill, some providers may charge installation fees, equipment rental fees for modems/routers, or early termination fees if you cancel before the contract ends. Taxes and surcharges can also vary depending on your location.
DSL usually offers lower latency and more stable connections than satellite internet. While satellite can reach very remote areas, DSL is less affected by weather conditions and generally provides a more consistent browsing and streaming experience.
Fiber internet uses thin strands of glass or plastic (fiber optics) to transmit data at the speed of light. It’s the fastest and most reliable internet option available, offering symmetrical upload and download speeds, perfect for streaming, gaming, and working from home.
Fiber internet uses thin strands of glass or plastic (fiber optics) to transmit data at the speed of light. It’s the fastest and most reliable internet option available, offering symmetrical upload and download speeds, perfect for streaming, gaming, and working from home.
DSL (Digital Subscriber Line) is an internet service that runs through your existing telephone lines. Unlike dial-up, it allows you to use your phone and the internet at the same time and typically offers speeds that are sufficient for everyday browsing, streaming, and downloads.
The internet is a global network that connects millions of private, public, academic, business, and government devices, allowing users to share information, communicate, and access services like email, streaming, and online shopping.
TV & Entertainment
TV services provide access to live channels, on-demand content, premium networks, and streaming features through cable, satellite, or internet-based platforms.
They bring entertainment, sports, news, movies, and kids’ programming into your home with added features like DVR, HD/4K quality, and customizable channel packages.
Yes, most providers offer apps or web access so you can stream live TV and on-demand shows on your laptop, smartphone, or tablet anywhere.
Absolutely! You can customize your plan with premium add-ons like HBO, STARZ, or sports packages, while still enjoying access to your local channels.
Yes, with DVR services you can record, pause, rewind, and store hours of your favorite shows, movies, or sports to watch anytime.
Internet
Yes, in most cases you can keep your current phone number when switching providers through a process called number porting.
Home phone services are regulated, so providers must include government taxes, regulatory fees, and surcharges in your monthly bill.
Yes, bundling helps you save money by combining services into one bill and often comes with extra discounts and promotional offers.
No, having a home phone line doesn’t make DSL internet faster, but DSL does run over telephone lines, so having both can improve service stability and convenience.
Not always. Some providers offer “naked DSL” (DSL without a phone line), but in many areas, a home phone line is still required for DSL service.
A home phone or landline is a wired phone connection that provides reliable voice calling, even during power outages or when cell towers are down.
Bundles
No, DSL internet can work without a home phone line, but some providers may offer better pricing when bundled with phone services.
No, a home phone doesn’t make DSL internet faster. Your internet speed depends on the provider and plan you choose.
Yes, bundling helps you save money, pay one bill instead of multiple, and often unlocks special discounts or extra features.
Bundling gives you more value by combining all services under one provider, offering convenience, lower costs, and promotional perks like free installation or premium channels.
Prices vary by provider and location, but triple-play bundles generally start around $99–$150/month, depending on speed, channel lineup, and added features.